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Colorful shisha with a modern design and colored hose for enjoyment.

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Black shisha bowl made of high-quality material for a stylish smoking experience.

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High-quality shisha with a stylish design for enjoyment and relaxation.

Over 7,500 customers already trust us

Vaporizer for shisha, 250ml, high-quality accessory for aromatic smoking. Perfect for an intense.
Vaporizer for shisha, 250ml, high-quality accessory for aromatic smoking. Perfect for an intense.

Right of withdrawal

As a consumer, you have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period begins on the day on which you or a third party named by you who is not the deliverer takes possession of the goods.

In order to exercise your right of withdrawal, you must contact us

HookahX.com
Martin Vergin
Schlesische Straße 59
40231 Düsseldorf

Tel: 0157 59719065
E-mail: support@hookahx.de

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can also use our online form, which is available at Terms and Conditions is available.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract.

For the repayment, we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. In no case will you be charged any fees for this repayment. We can refuse the refund until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts:

  • for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer (with a stated delivery time greater than 1-3 days);
  • for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which will be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no influence.

The right of withdrawal expires prematurely for contracts:

  • for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery. This applies in particular to shisha bowls (vases/glasses), shishas and bowls;
  • for the delivery of goods which, due to their nature, were inseparably mixed with other goods after delivery.

Cancellation policy as of: August 2024