Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Martin Vergin, HookahX.de, Schlesische Straße 59, D-40231 Düsseldorf, phone: +49 1515 3766610, email: support@hookahx.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form in § 7 of our terms and conditions (available at https://hookahx.de/agb/) for this purpose, but it is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which the notice of your withdrawal from this contract was received by us. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

Early expiry of the right of withdrawal (health protection and hygiene)

The right of withdrawal expires early in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery (Section 312g (2) No. 3 of the German Civil Code, BGB). For us, this applies in particular to the following goods, in each case if their seal has been removed after delivery:

• tobacco in opened packaging (seal or film removed);
• heads (hookah bowls);
• XKAH devices or other electric smokeboxes and HMDs (e.g. XKAH Pro);
• shisha bases (vases/glasses);
• shishas.

Inspection of the goods and compensation for use

Your right of withdrawal remains in place even if you have unpacked the goods to inspect them; this does not affect the early expiry of the right of withdrawal for sealed goods after the seal has been removed, as set out above. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We ask you to return the goods in their original packaging if possible; however, this is not a condition for the effective exercise of the right of withdrawal.

If you use goods beyond such an inspection, for example by smoking with them, you must compensate us for the resulting loss in value, up to the full purchase price. This applies in particular to used shishas as well as to used heads, shisha bases and XKAH devices or other electric smokeboxes and HMDs for which the right of withdrawal has not already expired because the seal was removed. For hygiene reasons, we are generally unable to resell used goods. Our principle is therefore: whatever has been used is not taken back as new goods; we offset the loss in value against the refund.

Financed transactions

If you have financed this contract with a loan and you withdraw from the financed contract, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been paid to us when the withdrawal or return takes effect, your lender assumes our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the subject of this contract is the acquisition of securities, foreign currencies, derivatives or precious metals. If you wish to avoid being contractually bound as far as possible, withdraw from both contractual declarations separately.

End of cancellation policy

Cancellation policy, as of: 11.10.2026