XKAH help: light signals, operation, battery and service

In brief: The light ring of the XKAH Pro always shows you what the device is doing: Blue means preheating, Green means ready, Red with three beeps means three minutes left. If the light ring flashes red 10 times while heating up, the battery needs charging. For dense smoke, fill the pod loosely and place the XKAH airtight on the hookah. Our customer service is there for you with any questions about warranty and service, and we take care of the process.

XKAH Pro light signals at a glance

The light ring shows you what state your XKAH Pro is in. Here's how to read the signals:

Switching on the XKAH Pro and getting it ready

Here's how to start your XKAH Pro step by step:

1. Switch on. Press the main button five times within 1.5 seconds. After 5 minutes without input, the display switches off and the device goes into standby.
2. Insert the battery. The battery must be charged and inserted correctly: the back with the charging port faces the back of the device. If the battery is at 50% or less, it's best to charge it fully before the session.
3. Keep the contacts clean. The contact points on the underside of the battery must be clean so that the device recognizes the battery. If needed, wipe them with a dry cotton swab, reinsert the battery and press the main button five times. Only ever work on the battery when dry.
4. Let the battery click in smoothly. The underside of the battery and the battery compartment must be free of tobacco residue. If the battery still doesn't click in, get in touch with our customer service. With a second battery you can test beforehand whether it's the battery or the device.
5. Check the device and battery. If you see damage to the device or battery, stop using both and get in touch with us.

After cleaning, all contact surfaces must be completely dry. Where the second contact point is located is shown in our guide Clean XKAH.

Dense smoke and full flavor

For a dense, flavorful session, these points matter:

• Wait for preheating to finish. The session is only ready when the light ring turns green and “ENJOY!” appears on the display.
• Set to Celsius. If the device is set to °F instead of °C, it seems as if it's barely heating: 262 °F is only about 128 °C. To switch, hold down the “Up” and “Down” buttons at the same time in the temperature setting window in Custom mode.
• Fill the pod loosely. The tobacco goes into the pod loosely so that air can flow through the chamber: stir the tobacco, let it fall in loosely, spread it lightly into the lower corners with the fork and form a small hole in the middle. Less is more.
• Insert the pod the right way round. The pod goes into the chamber with the opening facing down.
• Fit it airtight. The connection between the XKAH and the hookah must be airtight. Use the supplied silicone adapters so that the XKAH sits firmly on the stem.
• Keep the pod and device clean. Burnt-on molasses restricts the airflow. How to clean properly is explained in our cleaning guide.

Fine-tuning temperature and flavor

If the flavor is too strong or too harsh for you, three adjustments help:

• Amount of tobacco. A full pod heats less well, and the air doesn't draw through properly. Pack loosely and rather a bit less.
• Temperature. Lower the temperature in Custom mode in small steps and give the device a few puffs' time after each change.
• Cleanliness. Old molasses in the pod or heating area affects the taste. A thorough cleaning helps, and with heavily burnt-in pods, so does a fresh pod.

Which settings make sense in general is explained in our guide to the electric shisha head. If the flavor is still harsh, get in touch with our customer service.

Charging, caring for and changing the battery

You get the full battery runtime with good battery care: charge fully before every session, never let the battery run down to zero and don't store it empty for long. Deep discharge permanently reduces capacity.

Charging: charging time, cable and power adapter

• Charging time. A full charge takes about 90 to 100 minutes. One charge lasts up to 2 hours depending on use.
• Cable and power adapter. The box contains a USB-C charging cable but no power adapter. Charge the battery with the supplied cable. Via USB-C, the battery accepts these levels: 5 V/3 A, 9 V/3 A, 12 V/2.25 A, 15 V/2 A and 20 V/1.5 A. The highest level equals 30 watts. A USB-C power adapter that supplies one of these levels is within these values.
• Where to charge. Don't cover the battery while charging and charge it in a well-ventilated place, away from radiators, stoves and other heat sources.
• Storage. When you're not using your XKAH Pro, remove the battery and store it separately from the device.

Indicators and protection functions

• Charging protection. If the battery detects excessive voltage while charging, it switches to a protection mode, stops the charging current and the upper indicator light goes out. If this happens repeatedly, get in touch with our customer service.
• Runtime. If the battery lasts noticeably less than usual despite good care, get in touch with our customer service.
• Restarting the display. If the display doesn't respond, remove the battery and reinsert it. It usually responds normally again afterwards.
• Changing the battery during the session. If you swap the battery within 5 minutes, the device asks whether you want to continue the session or start it again.

XKAH Lite: signals and operation

The XKAH Lite runs on a power adapter instead of a battery and therefore shows its own signals. The difference between the two devices is explained in our XKAH Lite vs. Pro comparison.

Warranty and service

If you have a question about your XKAH, contact our customer service. We take care of the process for you. Coming straight to us is especially worthwhile if:

• the light ring stays solid red and the device no longer responds,
• the battery, despite a clean underside, doesn't click into place,
• a part is visibly broken – for example the hinge or the lower part. In that case, take a clear photo of it,
• the Lite's power adapter makes noises,
• the battery runs down noticeably sooner despite good care,
• short-circuit protection or charging protection trips repeatedly.

To speed things up, send us these details:

1. Order number or invoice. Both are in your order confirmation. If you can't find it, just write to us and we'll look it up.
2. Photos or a short video, for example of the light ring when switching on, the display or the battery. Also describe since when you've noticed it and how you use the device: mode, tobacco, temperature.
3. Model, color and device number. On the XKAH Pro, you'll find the batch number on the hinge when you remove the lower part. On the XKAH Lite, the model number is on the underside after “Model:”. You'll find the serial numbers on the back of the top part and the body, each under the QR code.
4. Return address. Give your current delivery address, even if the device was a gift or you have moved since.

We'll get back to you and take care of everything else until your XKAH is running again.

Returns and withdrawal

If you'd like to return a new device, our Cancellation policy. It also states what applies to sealed devices if the seal has been opened. It's best to read it before you open the packaging, and write to us beforehand if you're unsure. How a return works is described on the page Warranty Claims and Returns.

Spare parts for the XKAH Pro

A second battery bridges the charging time, fresh pods keep the flavor clean.

Spare batteryXKAH Pro - Battery79,90€View now

Spare podsXKAH Pro - Replacement pod 2-pack19,90€View now